HP Deskjet 6988 Printer - Problems with borderless documents

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Problems with borderless documents

Borderless printing guidelines

When printing borderless photos or brochures, follow these guidelines:

Verify that the paper size that is specified in the

Paper size

drop-down list on the

Printing Shortcuts

tab matches the size of the paper that is loaded in the In tray.

Select the appropriate paper type in the

Paper type

drop-down list on the

Printing

Shortcuts

tab.

If printing in grayscale, select

High quality

under

Print in grayscale

on the

Color

tab.

Do not print borderless documents in

ink-backup mode

. Always have two print

cartridges installed in the printer when printing borderless documents.

Streaks appear in a light portion of a photo

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141

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If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from one
of the long edges of the photo, try the following solutions:

Install a

photo print cartridge

in the printer.

Rotate the image 180°.

Open the

Printer Properties

dialog box, click the

Paper/Quality

tab, and then set

the

Print quality

to

Maximum dpi

.

Horizontal lines appear on a photo

If light or dark horizontal lines appear on photos:
1.

Clean

the print cartridges.

2.

Reprint the photo.

3.

If the lines still occur,

align

the print cartridges.

4.

Reprint the photo.

Image is printed at an angle

Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.

Remove all paper from the In tray.

2.

Load the paper correctly in the In tray.

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HP Deskjet 6980 series

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3.

Verify that the paper guides fit firmly against the edge of the paper.

4.

Follow loading instructions for the paper type.

Ink smears

Follow these guidelines if ink smears appear on the back of the photos, or if the paper
sticks together:

Use an HP photo paper.

Verify that the photo paper is not curled. If the photo paper is curled, place the paper
in a plastic bag and gently bend it the opposite direction of the curl until the paper
lies flat.

If the paper is not curled, then follow these steps:
1.

Open the

Printer Properties

dialog box.

2.

Click the

Basics

tab.

3.

Click the

Advanced features

button.

The Advanced features dialog box is displayed.

4.

Move the

Dry time

slider toward

More

.

5.

Move the

Ink volume

slider toward

Light

.

Note

The colors in the image might become lighter.

6.

Click

OK

.

If the problem persists, try the following steps:
1.

Remove the photo paper, and then load plain paper in the In tray.

2.

Press and hold down the

Print Cancel

button until the printer starts printing a self-

test page, and then release the button.

3.

Repeat step 2 until the self-test page contains no ink smears.