HP Deskjet 6988 Printer - Printer lights are on or flashing

Place paper in the In tray, and then press the

Resume

button.

●

There might be a paper jam.
Follow these instructions to

clear a paper jam

.

●

The print cartridges are the

correct print cartridges

for the printer and are

properly

installed

.

●

The printer might be stalled.
Follow these instructions to correct a

stalled printer

.

Print Cartridge Status light is on or flashing

The printer has two print cartridge status lights.

1.

The left status light represents the tri-color print cartridge, which is installed in the
left side of the print cartridge cradle.

2.

The right status light represents the black or the

photo print cartridge

. One of these

print cartridges is installed in the right side of the print cartridge cradle.

If the status light is on and not flashing

●

Check to see if a print cartridge is

low on ink

.

If a print cartridge is low on ink, consider

replacing the print cartridge

.

●

If neither print cartridge is low on ink, press the

Resume

button. If the Print Cartridge

Status light remains on, turn off, and then turn on the printer.

If the status light is on and flashing

Verify that the correct

print cartridges

are installed.

If you were printing a borderless document when the light started flashing, follow the

borderless printing guidelines

.

Otherwise, follow these steps:
1.

Raise the printer cover, remove the print cartridge on the right, and then lower the
cover.

2.

Follow one of these steps:
–

If the light is flashing: Open the printer cover, replace the print cartridge that you
removed, and then remove the other print cartridge. Proceed to step 3.

–

If the light is off: There is a problem with the print cartridge that you removed.
Proceed to step 3.

3.

Manually clean

the print cartridge.

After cleaning the print cartridge, reinsert it into the printer.
If the light continues to flash,

replace the print cartridge

.

Chapter 11

148

HP Deskjet 6980 series