HP Deskjet 6988 Printer - Ethernet problems

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Ethernet problems

The following problems can occur with an Ethernet connection.

Printer does not print

Print an

HP Report page

.

If the HP Report page does not print, verify the following:

The printer is set up and powered on.

The

print cartridges are installed

correctly.

The printer is on and the paper tray is loaded.

The printer is free of paper jams.

Link light

If the printer still does not print, then look at the Link light on the back of the printer:

State of the Link light

Task

Flashing

Resend the document, then look at the

Activity

light.

User's guide

121

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State of the Link light

Task

Off

Verify the following:

The

Ethernet cable

is securely connected to the printer.

The network

hub

,

switch

, or

router

is on and working

properly.

The printer is connected to the network.

Activity light

Follow these steps if the Link light is on, but the printer does not print:
1.

Wait until the printer is idle.

2.

Try to reprint the document.

3.

Look at the Activity light on the back of the printer.

State of the Activity
light

Task

Flashing

The Ethernet connection is operating correctly. Try these

solutions

again.

Off

Verify the following:

The printer is selected in the application from which
you are trying to print.

The computer is connected to the network.

A personal software firewall might block
communication between the printer and the
computer. Follow these

steps

.

Cannot open the printer's embedded web server (EWS)

Verify the following:

You are not using a phone cord to connect the printer to the network

The Ethernet cable is securely connected to the printer

The network

hub

,

switch

, or

router

is on and working properly

The computer that you are using is connected to the network

Chapter 11

(continued)

122

HP Deskjet 6980 series

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If you still cannot access the printer's EWS, then follow these steps:
1.

Print an

HP Report page

.

2.

Find the printer's

IP address

.

3.

Launch the Internet browser.

Note

Use Microsoft Internet Explorer 5.0 or higher or Netscape 4.75 or

higher.

4.

Enter the printer's IP address in the address box, then press

Enter

.

A personal software firewall is blocking communication between the printer and
the computer

The personal software firewall is a security program that protects a computer from
intrusion. However, the personal firewall might block communication between the
computer and the printer.
If you cannot communicate with the printer, try disabling the personal firewall. If you are
still unable to communicate with the printer, then re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to
assign the printer a static IP address and then re-enable the firewall. To assign the printer
a static IP address, see the Setup guide that came with the printer.